Sales & Lettings Fees & Compliance

​​Tenant's Fees​​

 

HOLDING FEE TO SECURE A PROPERTY/DWELLING - NO CHARGE

All applicants must meet our landlords requirements and also pass our in-house referencing procedures and credit checks (provided to us by Paragon).

 

TENANCY SET UP - NO CHARGE

RENEWAL CONTRACTS - NO CHARGE

VARIATION OF CONTRACT - NO CHARGE

CHANGE OF SHARER - NO CHARGE

 

SECURITY DEPOSIT

Equal to one calendar months rent. This covers damages or defaults on the part of the tenant during the tenancy.

 

PROPERTY RELATED BILLS DURING THE TENANCY

The tenant(s) are responsible for the property/dwelling related bills as detailed below (unless specifically stated otherwise in the advertisement of the property/dwelling).

Utilities Gas, Electricity, Water etc.
Communications Telephone, Broadband, Installation of Cable/Satellite etc.
Subscriptions Cable/Satellite supplier(s), Television Licence etc.
Local Authority Council Tax, Road Parking Permits etc.

 

REPLACEMENT OF KEY(S) OR OTHER SECURITY DEVICE(S) LOST BY THE TENANT

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys will be charged to the tenant.

 

UNPAID RENT

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This may not be levied until the rent is more than 14 days in arrears.

 

EARLY TERMINATION OF A TENANCY (WITHOUT FIRST OBTAINING PERMISSION FROM THE LANDLORD)

Should the tenant(s) end their residency prematurely without the landlords consent the tenant(s) will be liable to pay all of rent due under their tenancy. This period will be curtailed by the start of any replacement tenancy if the property is re-let before the expiry of the tenants liability. The cost will be no more than the maximum amount of rent outstanding on the tenancy.

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Landlord Fees

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LET & FULLY MANAGED SERVICE 10% + VAT (12% INCLUDING VAT)
JUST A MONTHLY FEE DEDUCTED FROM THE RENT

TENANT FIND SERVICE 7% + VAT (8.4% INCLUDING VAT)
OUR FEE IS EQUIVALENT TO THE FIRST MONTH’S RENT

MANDATORY REQUIREMENTS (PROVIDED BY AND PAID FOR BY THE LANDLORD)
Landlord Licence (if applicable) / Gas Safety Certificate (if applicable) / Smoke Alarm(s) / Carbon Monoxide Detector(s) (if applicable) / Energy Performance Certificate / EICR Electrical Certificate.

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Sales Fees

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SOLE AGENCY FEE 1% + VAT (1.2% INCLUDING VAT)

MULTI-AGENCY FEE 1.5% + VAT (1.8% INCLUDING VAT)

MANDATORY REQUIREMENT (PROVIDED BY AND PAID FOR BY THE SELLER)
Energy Performance Certificate.​

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Dayfields In-House Complaints Procedure 

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We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

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What will happen next?

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• We will send you written acknowledgment of the receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

• If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

 

The Property Ombudsman

33 The Clarendon Centre

Salisbury Business Park

Dairy Meadow Lane                                                                               

Salisbury

SP1 2TJ

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admin@tpos.co.uk

01722 333 306

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www.tpos.co.uk

www.tpos.co.uk/consumers/make-a-complaint

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Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.​​