SALES & LETTINGS FEES & INFO

​​Tenant's Fees​​

 

HOLDING FEE TO SECURE A PROPERTY/DWELLING - NO CHARGE

All applicants must meet our landlords requirements and also pass our in-house referencing procedures and credit checks (provided to us by Paragon).

 

TENANCY SET UP - NO CHARGE

RENEWAL CONTRACTS - NO CHARGE

VARIATION OF CONTRACT - NO CHARGE

CHANGE OF SHARER - NO CHARGE

 

SECURITY DEPOSIT

Equal to one calendar months rent. This covers damages or defaults on the part of the tenant during the tenancy.

 

PROPERTY RELATED BILLS DURING THE TENANCY

The tenant(s) are responsible for the property/dwelling related bills as detailed below (unless specifically stated otherwise in the advertisement of the property/dwelling).

Utilities Gas, Electricity, Water etc.
Communications Telephone, Broadband, Installation of Cable/Satellite etc.
Subscriptions Cable/Satellite supplier(s), Television Licence etc.
Local Authority Council Tax, Road Parking Permits etc.

 

REPLACEMENT OF KEY(S) OR OTHER SECURITY DEVICE(S) LOST BY THE TENANT

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys will be charged to the tenant.

 

UNPAID RENT

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This may not be levied until the rent is more than 14 days in arrears.

 

EARLY TERMINATION OF A TENANCY (WITHOUT FIRST OBTAINING PERMISSION FROM THE LANDLORD)

Should the tenant(s) end their residency prematurely without the landlords consent the tenant(s) will be liable to pay all of rent due under their tenancy. This period will be curtailed by the start of any replacement tenancy if the property is re-let before the expiry of the tenants liability. The cost will be no more than the maximum amount of rent outstanding on the tenancy.

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Landlord Fees

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LET & FULLY MANAGED SERVICE 10% + VAT (12% INCLUDING VAT)
JUST A MONTHLY FEE DEDUCTED FROM THE RENT

TENANT FIND SERVICE 7% + VAT (8.4% INCLUDING VAT)
OUR FEE IS EQUIVALENT TO THE FIRST MONTH’S RENT

MANDATORY REQUIREMENTS (PROVIDED BY AND PAID FOR BY THE LANDLORD)
Landlord Licence (if applicable) / Gas Safety Certificate (if applicable) / Smoke Alarm(s) / Carbon Monoxide Detector(s) (if applicable) / Energy Performance Certificate / EICR Electrical Certificate.

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Sales Fees

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SOLE AGENCY FEE 1% + VAT (1.2% INCLUDING VAT)

MULTI-AGENCY FEE 1.5% + VAT (1.8% INCLUDING VAT)

MANDATORY REQUIREMENT (PROVIDED BY AND PAID FOR BY THE SELLER)
Energy Performance Certificate.​

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In-House Complaints Procedure 

 

1. Day Investments Limited T/As Dayfields, who is registered with The Property Ombudsman Redress Scheme, aims to provide the highest standard of service to all of our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Mr. John Aldridge and/or Mr. Jamie Day and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

 

2. If you believe you have a complaint, please write in the first instance to our Company Secretary at the address below:

 

Mr. John Aldridge

(Company Secretary)

Dayfields

3-5 Genotin Road

Enfield Town

EN1 2AA

 

3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

 

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Company Director at the address given below:

 

Mr. Jamie Day

(Company Director)

Dayfields

3-5 Genotin Road

Enfield Town

EN1 2AA

 

5. In the event that the final review as detailed above fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.

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